The UK's leading provider of play area and equipment inspections, the Play Inspection Company, is a dynamic, innovative business that has experienced rapid growth over recent years. With an ever-expanding staff and customer base, however, many of the manual processes that initially supported the company's growth had become inefficient.
The company investigated several off-the-shelf software products, such as CRM systems, but had been unable to identify a solution that would comprehensively support their business operations.
DualMode was approached for advice, and worked closely with the company to review their processes and develop a plan for automating operations that would be adopted and supported by all stakeholders.
We then delivered a fully bespoke system that provides a complete overview of their customer relationships, automates their core business processes, integrates with their existing systems, and allows detailed management oversight.
Since launching the system, the company has eliminated all unnecessary paper-based processes, and the team have the central resource that they need for effective internal communication, managing their customer relationships and efficiently administering business operations – allowing the company to continue its remarkable growth.